How institutes quietly lose student inquiries on WhatsApp (and how we fixed it)

I noticed a recurring problem while talking to a few local institutes and colleges:

Most student inquiries now come through WhatsApp — ads, Google Maps, walk-ins — but the system behind it is usually messy.

What I saw:

• Messages missed during busy hours
• Same questions answered again and again
• Follow-ups forgotten after day 1
• No visibility for management on what’s actually happening

So I built a simple WhatsApp automation system that:

• Replies instantly to new inquiries
• Collects basic student details once
• Shares brochures or fee info when asked
• Flags serious inquiries for human staff
• Recovers missed follow-ups automatically

Important: it doesn’t replace staff — it just removes repetitive work so staff can focus on real conversations.

I’m still improving it and learning from feedback.
If you work in education and deal with inquiry overload, I’d love to hear:

• What part of your admission process breaks most often?
• Where do leads usually fall through?

Happy to share learnings.

Submitted January 04, 2026 at 10:18AM by Elegant-Promotion578 https://ift.tt/1ZgONdb