Was I right to report my professor to the dean?

My professor is an online professor with no lectures, no posted notes, or anything of the like. The format of the class is every three weeks you read the chapters, take the quizzes, then take the test. There are three discussion boards for the entire semester. It's a class without much substance and very little connection to the prof. All of our tests are proctored via honorlock. I know people have their qualms with honorlock, but I've never had issues with it before - it's always been smooth sailing for me. On the last exam I was doing the typical in-program honorlock test preparation. Face cam? It gave me the green light. Audio? Yup, all good. Even showed me the sensitivity and everything. I come back the next day to see that my test was docked 5 points for "no audio." I reached out to honorlock support because I know I checked the microphone and it works. They told me my professor needs to reach out on their end. The professor tells me they didn't find any audio. Later, the online administrator for my college emails me and said upon further inspection they did find audio, they just think it might've been quiet. I think, "Sweet. I'll forward this to my teacher and get my points back, easy. The administrator said he found audio, after all." She said she stands by what she said and attached a screenshot of a convo she had with support BEFORE the administrator reached out to me. I say, "Please review the email I forwarded to you." She says, "Let's have a zoom call so you can see." Ok, whatever. This should solve it.

The only thing she shows me in the zoom call and her ONLY reason for docking me for "no audio" is that she couldn't hear my laptop moving when I did the 360 room check. I said, "But there was still audio. The administrator said so and the honorlock mic check worked." She says, "But there really wasn't." I try to explain to her that there could be so many reasons my microphone didn't pick up the movement of my laptop. I suggested it may just not be sensitive enough to pick up the tiny movements of my laptop. She then starts saying things like, "Because your microphone is SET UP in such a way to where it can only pick up voices, I won't be returning any points."

I decided not to argue with her because I personally felt she was either refusing to admit she was wrong or she genuinely doesn't understand the issue and I have since reported the situation to a dean. The dean is going to talk to her today. I'm a nervous person and wondering if you guys would have done the same.

Submitted March 5, 2026 at 11:01AM by Desperate-Fox-7796 https://ift.tt/TRGnEge