Hi, we are a Finnish-based SaaS company and I work as a CSM here. I'm looking at proactive approaches to customer education to reduce support tickets. There is a ton of ways to educate users, like videos, gamified onboarding, emails, and so on.
How do you prefer to learn about new products? Anyone who has experience with customer education? What are the most efficient ways?
Submitted July 06, 2022 at 07:53AM by MarbleTeams https://ift.tt/0Cx2ILR
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